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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot work on line, Windows, Microsoft, Nothing that

Customer Question

I cannot work on line
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Windows
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Microsoft
JA: What troubleshooting have you tried?
Customer: Nothing that worked -
JA: Anything else you want the email expert to know before I connect you?
Customer: no - just how to get on line - thank you
Submitted: 2 months ago.
Category: Email
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you chatting with me in a different computer or device?

Also, is the device that you want to connect to the internet (online) a computer with Windows? Mac or a smartphone?
Please let me know by replying to me here so that I can help you further.

Best regards,