Need Help With Email? Ask Your Email Questions Online
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the domain name of your problem email address? (Like @gmail.com)
Please let me know by replying to me here so that I can help you further.
Please tell me the affected or problem email address so that I can check if there is phone support available.
Thank you for that information. Are you able to access that email account using your web browser? (Not through Incredimail)
I do not understand. What I want to know is IF you are getting ALL emails in the web browser, BUT ONLY FEW on Incredimail.
Wait, you are saying that YES, you can access your emails on the browser, but the emails that are downloaded on your Incredimail are NO LONGER stored on the browser?
Please explain what you meant by saying:
"NO emails on the browser ,only on incredimail"
Are you able to access this email using a web browser? Or you are only accessing it through Incredimail?
That is the problem or the solution. If you believe your email account is FILTERING your emails, those filter settings can be found on the webmail settings, NOT on your Incredimail. Please try to access your email using a web browser then tell me if you are able to login.
No, please check that yourself by accessing your account using a web browser. Tell me when you have done it.
Please visit this link:
There you can login to your email. Please tell me when you are logged in.