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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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It seems my gmail has locked me out. I have tried setting up

Customer Question

it seems my gmail has locked me out. I have tried setting up a new password ***** it is not recognizing my email address
JA: How long have you had this issue with your Gmail account?
Customer: about 20 mins ago
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: is there any charge for this help
Submitted: 2 months ago.
Category: Email
Expert:  sudipto_dutta replied 2 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

Expert:  sudipto_dutta replied 2 months ago.

What exactly you have done to get a new password?

Customer: replied 2 months ago.
I get a text code but unable to receive a new code thru email. Google says they are sending me codes thru text and then thru email but the email code has never been received. I have tried at least 4 time
Expert:  sudipto_dutta replied 2 months ago.

Do you have given them the email address or the email address was already associated with the Gmail account as a recovery method?

Customer: replied 2 months ago.
i have already been charged $47. about 5 mins ago. I do not like for people t remote assist when I do not know them. what other choice do i have
Customer: replied 2 months ago.
are you saying i have to spend another $39
Customer: replied 2 months ago.
they say my email is not correct. it is the same one I have had for years
Expert:  sudipto_dutta replied 2 months ago.

Ok, if you do not want to use the remote support then, just ignore the message and one more thing, you are saying that Google does not recognise your email address then, how could they send the code to you?

Customer: replied 2 months ago.
why am i receiving email on my computer but not my phone? I received your email and I received my test email that I sent myself but my email is not syncing on my phone
Customer: replied 2 months ago.
they were sending me a code thru text but I could not receive the code they sent thru email. what can I do now