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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP
What exactly you have done to get a new password?
Do you have given them the email address or the email address was already associated with the Gmail account as a recovery method?
Ok, if you do not want to use the remote support then, just ignore the message and one more thing, you are saying that Google does not recognise your email address then, how could they send the code to you?