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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I don't remember my password, how do I change it, I don't

Customer Question

James,I don't remember my password, how do I change it
JA: When did you last reset your username and password?
Customer: I don't remember, I've a bit of health problem
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: msn.com
JA: What troubleshooting have you tried?
Customer: looked at Microsoft outlook help, but did not understand how to reset password
JA: Anything else you want the email expert to know before I connect you?
Customer: I can get and read my email on my laptop, but cannot on my desk top. The desk top is not receiving email
Submitted: 2 months ago.
Category: Email
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I'm sorry about the issue, Please reset your password ***** clicking here : https://account.live.com/password/reset

let me know the results

Thank you

Expert:  Mr.Med replied 2 months ago.

Hi,

Has everything worked out, Do you still need help please?