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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Accidently deleted over 5,000 emails from aol email account,

Customer Question

Accidently deleted over 5,000 emails from aol email account, were deleted from trash. Happened at approximately 3:30 pm Saturday, July 22
Submitted: 3 months ago.
Category: Email
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

Who is your email provider?

Customer: replied 3 months ago.
aol
Expert:  Josh replied 3 months ago.

Are you a paying AOL member or using their free services?

Customer: replied 3 months ago.
Accidently deleted over 5,000 emails from aol account. They were deleted from trash. Happened at approx. 3:30 pm Saturday July 22
Expert:  Josh replied 3 months ago.

Are you a paying AOL member or using their free services?

Customer: replied 3 months ago.
Sorry, having problems with this program and making payment. In answer to your question, Free AOL account
Expert:  Josh replied 3 months ago.

Unfortunately, AOL is not very helpful when you are a free user but you can call them to see if they can recover the emails for you.

Please call 1-***-***-****

Customer: replied 3 months ago.
I know that. I thought you were able to assist and provide solution to recovering deleted emails. With all due respect, I was not expecting you to give me a phone number for aol.
Expert:  Josh replied 3 months ago.

I apologize that you feel that way -- Unfortunately, AOL does not offer an online solution for recovery like Gmail or Yahoo or Hotmail.

Customer: replied 3 months ago.
No need for apology. How much was I charged for you giving me phone number for aol?
Expert:  Josh replied 3 months ago.

As a technician, I do not handle payment information but the price was setup in the beginning between you and the system.

Customer: replied 3 months ago.
Ok. How do I access the money back guarantee?
Expert:  Josh replied 3 months ago.

Sure, please call 1-***-***-****