How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I forgot my password for and it would not reset so i tried a

Customer Question

i forgot my password ********@******.*** and it would not reset so i tried a NEW e-mail [email protected],now i can't gat back to my original e-mail and i only want***@******.***
JA: When did you last reset your username and password?
Customer: not sure may within the last 2 days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: don't know much about that
JA: Anything else you want the email expert to know before I connect you?
Customer: no thank you
Submitted: 2 months ago.
Category: Email
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

To reset your password, are you able to receive phone calls at your phone number ending in 37?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
sorry i'm so late answering, i had to give my son a lift
Customer: replied 2 months ago.
HELLO?
byron you there
i paid 5 bucks for an answer
Expert:  Byron replied 2 months ago.

Thank you.

To reset your password, are you able to receive phone calls at your phone number ending in 37?

Expert:  Byron replied 2 months ago.

I'll need the last 4 digits of that number please.

Customer: replied 2 months ago.
e-mail opened in***@******.*** and nothing there
Expert:  Byron replied 2 months ago.

Thanks. I need the last 4 digits of your number ending in 37

Customer: replied 2 months ago.
you there byron
Expert:  Byron replied 2 months ago.

Yes. I need the last 4 digits of your number ending in 37

Customer: replied 2 months ago.
call me(###) ###-####
Expert:  Byron replied 2 months ago.

Thank you.

You will very shortly receive a recorded phone call giving you a 7 digit password ***** code.

The code will be repeated twice. Please send me that code as it is not a password.

Expert:  Byron replied 2 months ago.

Those codes are time-sensitive so please send it to me as soon as you receive it.

Expert:  Byron replied 2 months ago.

Have you received the phone call giving you the code?

Expert:  Byron replied 2 months ago.

The code has expired as too much time has elapsed. Do you wish to try this again later?

Customer: replied 2 months ago.
did not work
Customer: replied 2 months ago.
hello byron
Expert:  Byron replied 2 months ago.

Of course it didn't work. In my instructions above I said that I needed you to send me the code.

IT IS NOT A PASSWORD.

Let me know when you are available. I'll have a new code sent.