How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Unable to put funds in account for table of my son, an

Customer Question

unable to put funds in account for table of my son, an inmate
JA: Have you contacted anyone about your account?
Customer: yes. a person at(###) ###-#### was told to scroll to e-mail and that is not available, either. sign popped up to contact you.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my laptop computer
JA: What troubleshooting have you tried?
Customer: none-can't get it to show up on this website
JA: Anything else you want the email expert to know before I connect you?
Customer: my son is Judson D. Ball, Sr., inmate #13369, at Rapid City Correctional Work Center in Rapid City, SD
Submitted: 2 months ago.
Category: Email
Expert:  flopcat98 replied 2 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  flopcat98 replied 2 months ago.

do you know what company they are using for the account at that prison ?

and how long has he been there? it sometimes takes them a few days to get them set up

I can log in remotely to work on it with you from your computer but i have no access to the actual account. those companies generally havent got much support if any.