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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Am locked out of my yahoo account. Do not remember password.

Customer Question

Am locked out of my yahoo account. Do not remember password. When I go through all of the steps (repeatedly), I am given a page with user name, password ***** user name and password. When I attempt to input information into this area, I get a red circle with a slash through it and am unable to input any info. Please help.
JA: How long have you had this issue with your Yahoo account?
Customer: 2 weeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: Have gone through all of yahoo info. Have tried to reset password ***** times but either the boxes freeze or I am diverted to AT & T where I on longer have an account so I can't sign in
JA: Anything else you want the email expert to know before I connect you?
Customer: Sorry--email is through the old prodigy.net which was bought by AT & T.
Submitted: 3 months ago.
Category: Email
Expert:  Jay D replied 3 months ago.

Hello, my name is***** will be assisting you today. Please give me a few moments to go over the question and I will then reply to you. Thanks.

Expert:  Jay D replied 3 months ago.

what's the email address?