How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I'm trying to retrieve my google password three times and

Customer Question

I'm trying to retrieve my google password ***** times and the codes sent do not work.
JA: When did you last reset your username and password?
Customer: I'm not sure
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use my Ipad
JA: What troubleshooting have you tried?
Customer: I went to Apple Store to transfer all the data from my old IPAD to the newest but they could not help with the google account.
JA: Anything else you want the email expert to know before I connect you?
Customer: Please I'm not a computer person, so he must be really palient
Submitted: 3 months ago.
Category: Email
Expert:  michelleclive replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Where are you receiving the codes?

Customer: replied 3 months ago.
On my cell.
Customer: replied 3 months ago.
No.
Expert:  michelleclive replied 3 months ago.

How many times did you already try to reset the account

Customer: replied 3 months ago.
Several times
Expert:  michelleclive replied 3 months ago.

It will block your account if you try many times, when was the last attempt.

Customer: replied 3 months ago.
Basically I need all the steps to follow to reset a new password.
Customer: replied 3 months ago.
My last attemp was twenty min. Ago.
Customer: replied 3 months ago.
Are you still there?
Expert:  michelleclive replied 3 months ago.

If you want i can reset it for you once you have the account access you can change the password *****

Customer: replied 3 months ago.
Ok
Expert:  michelleclive replied 3 months ago.

What is your gmail account address

Customer: replied 3 months ago.
Expert:  michelleclive replied 3 months ago.

Enter the last password ***** remember

Expert:  michelleclive replied 3 months ago.

Let me know what time is good for you to be online so that i can continue to assist you on this issue further.
Please mention the time zone. Thank you