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I asked a question and told I would only be charged $5.

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However i was charged $5...
I asked a question and told I would only be charged $5. However i was charged $5 and then $48 which I did not approve
Submitted: 1 year ago.Category: Email
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Answered in 1 hour by:
7/19/2017
Email technician: John Lohr, Computer Hardware Engineer replied 1 year ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Email
Satisfied Customers: 831
Verified

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

The initial $5 is just a deposit until you are assisted. I will flag this ticked for a refund for you.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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