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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6709
Experience:  Computer Software Support Specialist for more than 10 years
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I feel pretty silly at the moment. So...I originally opened

Customer Question

I feel pretty silly at the moment. So...I originally opened a hotmail account which then morphed into Outlook. I was asked to sign-in, which I have not done for ages, and I cannot remember the password.
JA: How long has this been an issue?
Customer: Not long, but how do I reset the password? Or is it the same password ***** use to log into my computer after it has been off and I fire it up in the morning?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iphone and web browser.
JA: What troubleshooting have you tried?
Customer: I was in the app store and wanted to purchase an app. It popped up my hotmail account and then asked for the password. I tried several passwords that I have used in the past and nothing worked.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, thank you. I just would like to have the password ***** hotmail/outlook reset so I can put it in my password ***** and stick it in the safe so this does not happen again.
Submitted: 11 days ago.
Category: Email
Expert:  Jess M. replied 11 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using Windows 10?
  2. Have you tried to enter the password ***** used to login to your computer?
  3. What is the email account so that I can check its status and reset options?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 11 days ago.
1. yes
2. no
Customer: replied 11 days ago.
No, I am already becoming irritated that this is costing me $42. No remote accessing. Just tell me how to reset password ***** I will disconnect and figure it out myself. Since when did microsoft start using this service for tech support?
Expert:  Jess M. replied 11 days ago.

We are not affiliated with Microsoft. We are a legitimate support company and we guarantee our service.

In order to reset your password ***** your Hotmail account, please do the following:

  1. Open a web browser on your Windows 10 computer, like Internet Explorer or Edge
  2. Then go to
  3. On the login page, enter your full hotmail email address
  4. Then click Next
  5. In the password ***** do not enter your password. Instead, click on the Forgot Password ***** below it. That is the reset process. Just follow the on-screen procedures and if you are able to verify your ownership of the account, you shall be able to create a NEW password ***** the Hotmail account. (I checked your reset options and you need to have access of your mobile phone ending in 66 to be able to reset your password)

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,

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