How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I cannot get into my email account help, i ,t know. the

Customer Question

I cannot get into my email account help
JA: Just to clarify, what email service provider are you using for this account?
Customer: i don,t know. the email address is najb @ att.net. have had this address for many years. now it does not work
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my home computer
JA: What troubleshooting have you tried?
Customer: I don,t know. none worked.
JA: Anything else you want the email expert to know before I connect you?
Customer: none
Submitted: 7 days ago.
Category: Email
Expert:  Jess M. replied 7 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Customer: replied 6 days ago.
najb@ att.net Onn my home computer
Customer: replied 6 days ago.
Expert:  Jess M. replied 6 days ago.

Thank you for writing back with that information. I tried to accept your request for Secure Remote Assistance but there was an error from your end. Please try to fix that error so that we can start the remote session.