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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot open email, microsoft office and student, computer is

Customer Question

cannot open email
JA: Just to clarify, what email service provider are you using?
Customer: microsoft office and student, computer is starting in safe mode
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: internet is working
Submitted: 10 days ago.
Category: Email
Expert:  Viet - Email Tech replied 10 days ago.

Hi,
I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 10 days ago.

Please stay with me on this web page. Does your computer have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Elgin Vega replied 10 days ago.

Hi, my name is***** will try my best to help you resolve your problem.

Can you describe the error you get when try to access e-mail?

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