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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot send or receive emails on gmail. for a time about 6

Customer Question

i cannot send or receive emails on gmail .
JA: How long have you had this issue with your Gmail account?
Customer: for a long time about 6 months
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 7 days ago.
Category: Email
Expert:  Jason Jones replied 7 days ago.

Hello,
I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Expert:  Jason Jones replied 7 days ago.

It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.