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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can'r lof into my email or intenet. aol.com, on my desktop

Customer Question

I can'r lof into my email or intenet.
JA: Just to clarify, what email service provider are you using?
Customer: aol.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my desktop only
JA: What troubleshooting have you tried?
Customer: al I know of. I am7 7 7 y ears old
JA: Anything else you want the email expert to know before I connect you?
Customer: not that I can think of
Submitted: 3 months ago.
Category: Email
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

I am sorry to hear that you are having problems signing into your AOL account. May I connect with you remotely to troubleshoot the issue directly?

Thank you,
Jason

Customer: replied 3 months ago.
what do you need?
Expert:  Jason Jones replied 3 months ago.

It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.