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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have a google message saying "account Action required".

Customer Question

I have a google message saying "account Action required". When I try to see the message it comes back with "incorrect passwaord or your account has changed. I cannot use google services
JA: Have you contacted anyone about your account?
Customer: not until now
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on phone and my computer
JA: What troubleshooting have you tried?
Customer: I am not very tech savvy (70 yrs old), so I get lost in trying to follow the prompts
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Email
Expert:  Uranweb replied 9 days ago.

Hello and thanks for using I am Serge and I will try my best to assist you.

Do you have a PC or a mac? Which version?

Expert:  Uranweb replied 5 days ago.

Do you still require assistance on the issue?
Will be waiting for your reply.

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