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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cant serd on my outlook acct. and now I can't get ins to

Customer Question

I cant serd on my outlook acct. and now I can't get ins to change from other and focus
JA: How long has this been an issue?
Customer: I haven't bee able to send since the end of june and the switching of other ands focus just started today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my pc
JA: What troubleshooting have you tried?
Customer: I have gone into outlook and they are now saying that I need a product key
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes, outlook started dividing my emails into other and focus on my two accounts and I don't know how to stop that
Submitted: 3 months ago.
Category: Email
Expert:  Jason Jones replied 3 months ago.

Hello,

May I ask which version of Outlook/Office you are using?

Customer: replied 3 months ago.
2016
Customer: replied 3 months ago.
no more $ please
Expert:  Jason Jones replied 3 months ago.

In that case, you can choose to log into your Microsoft account instead of entering the product key. On the top of the Outlook window, click to sign into your Microsoft account and do so.

After you do that, you will be all set.

Do you want to do that and report back to me?