How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I had to factory reset my phone, and I also had to reset my

Customer Question

I had to factory reset my phone, and I also had to reset my google password. Now my phone won't log into my google account for 24 hours after password ***** Do I really have to wait 24 hours to set up my phone? Can you clear that restriction for me?
JA: Have you contacted anyone about your account?
Customer: Doing that now with you.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: Can I chat with a live person please?
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Email
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

Unfortunately, there isn't a way to bypass that option.

When a phone is factory reset and the account password ***** ***** it takes 24 hours due to security reasons. Please do not try to sign into your phone until 24 hours has lapsed otherwise it will start the 24 hour countdown over.

Customer: replied 3 months ago.
You charged my credit card $42.00. I want it refunded immediately.
Expert:  Josh replied 3 months ago.

Sure, you can call 1-***-***-**** to speak with customer service

Customer: replied 3 months ago.
Obviously I can't do that because I can't use my phone for 24 hours.
Customer: replied 3 months ago.
You still there?
Expert:  Josh replied 3 months ago.

Sure, I will send a request for you.