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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I'm running Win 10, with Thunderbird and am finding my

Customer Question

I'm running Win 10, with Thunderbird and am finding my inward emails are not coming into my Inward screen, they are not under any other heading, draft, trash, etc. I usually receive up to 35-40 per day, and have not changed any settings on my system. What do I do?
JA: Just to clarify, what email service provider are you using?
Customer: As far as I know Vodafone is my communications company.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my laptop do not have others set up for this
JA: What troubleshooting have you tried?
Customer: Have looked through Thunderbirds help area
JA: Anything else you want the email expert to know before I connect you?
Customer: Are you aware that I'm from NZ
JA: No. I'm the Email Technician's Assistant.
Customer: Does it make any difference where I'm calling from
Submitted: 7 days ago.
Category: Email
Expert:  Sandy replied 7 days ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Expert:  Sandy replied 7 days ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.