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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my password. When trying to recover password it

Customer Question

I forgot my password. When trying to recover password ***** does not recognize my sign in email address. Help?
JA: When did you last reset your username and password?
Customer: I don't remember if/when password ***** reset, email sign in was never reset.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: only trying to get new password. When asked for a phone number I gave my wife's. Big Mistake!
JA: Anything else you want the email expert to know before I connect you?
Customer: I don
Submitted: 3 months ago.
Category: Email
Expert:  UranMail replied 3 months ago.

Hello and thanks for using JustAnswer.com, pay-per-answer service, I am Serge and I will try my best to assist you.
Let me review your question and I will get back to you shortly

Expert:  UranMail replied 3 months ago.

Which email service are you using?

Customer: replied 3 months ago.
I want to cancel any membership or charges. I did not signup for any membership.
Customer: replied 3 months ago.
No, I don't. I no longer need help.
Expert:  UranMail replied 3 months ago.

Sure, for all billing inquiries please contact Customer service: ww2.justanswer.com/contact-us