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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I got locked out of my gmail account with google and I've

Customer Question

I got locked out of my gmail account with google and I've tried so many times to unlock it that I'm locked out and I have no idea what the pass word is. I've tried everything google says to do but it doesn't help.
JA: How long have you had this issue with your Gmail account?
Customer: for 5 days
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I even tried and opened up a new email account that didn't help. I can't log into my laptop
Submitted: 8 days ago.
Category: Email
Expert:  Uranweb replied 8 days ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Just want to make sure I understand your question correctly: are unable to login to Gmail or to your Laptop?

Customer: replied 8 days ago.
Expert:  Uranweb replied 8 days ago.

are you unable to login to Gmail or to your Laptop?