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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your PC remotely to troubleshoot the issue directly?Once connected, I can troubleshoot the problem and resolve it while you watch.
ok, then I will opt out and phone expert will assist. I am a computer expert
Hello? Are you able to upload a screenshot please?
Looks like the contacts of Outlook services though it is specific for Offie 365. I am bit confused about the status: name isn't available but items are there.
Are you still there? Please check below attachment and let me know if you can see the same option for your Outlook account. Please be aware you might need to access the desktop version, rather than the mobile version shown in your screenshot, to see the option.