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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
Just so you know, Microsoft NEVER calls people to tell them something is disabled. Its usually scammers who call and try to scam people.
That being said, how can we help with your issue?
Do you still require assistance? Or did my previous message cleared up things for you?
I see that you saw and read my messages, any feedback?
Do you still require assistance on the issue?Waiting for your reply.