How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have an email address and Google Ghrome encouraged me to

Customer Question

I have an email address and Google Ghrome encouraged me to get a different one which no one knows and that I do not want anymoe How do I delete this email address and return to my old one which is being controlled presently by hackers!
JA: Just to clarify, what email service provider are you using?
Customer: I want my email address to be***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: a web browser
JA: What troubleshooting have you tried?
Customer: I am a Neanderthal that keeps doing the same thing hoping for a different result
JA: Anything else you want the email expert to know before I connect you?
Customer: No except for the fact that some great guys in New Deli are playing with my brain and computer
Submitted: 3 months ago.
Category: Email
Expert:  Martin replied 3 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Martin replied 3 months ago.

Are you currently logged into your new Gmail account?

Expert:  Martin replied 3 months ago.

Hello John, please reply in the chat box below

Expert:  Martin replied 3 months ago.

Please click on the following link so you can log into your old e-mail account:

Tell me what happens.

Thank you

Customer: replied 3 months ago.
Please cancel anything that I havbe done By pressing enough buttons I havb my email Bye!
Expert:  Josh replied 3 months ago.

I apologize for the long wait.

Do you still need help with your issue?