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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I changed to gmail ( about June 2014, your

Customer Question

I changed to gmail (*****@******.***) about June 2014, your syste wont rcognize my PW but you are sending the check code to my comcast email number. my phone number also changed:(###) ###-#### Help
JA: How long have you had this issue with your Gmail account?
Customer: about a month.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser. When it tries to end a chck digit to me it uses my old email address:***@******.***
JA: What troubleshooting have you tried?
Customer: None.I'm computer ignorant.
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes. Iam not able to get Google to accept that my telephone no. has changed too.
Submitted: 10 days ago.
Category: Email
Expert:  bbao replied 10 days ago.
Are you saying that (1) you are resetting your MSN email password, (2) the email address has an associated Comcast email address for recovery, and (3) the associated phone no longer works as you are using a new number. Correct?BTW, we are JustAnswer, a paid site providing professional technical support for products of multiple vendors including Microsoft. But we are NOT Microsoft hence we have no access to your account without your consent and help.

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