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Uranweb
Uranweb, Network Administrator
Category: Email
Satisfied Customers: 258
Experience:  Network and System Administrator, IT Consultant at RUNY Solutions
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I need to talk to someone at Google. One of our staff

Customer Question

I need to talk to someone at Google. One of our staff canceled our G-suite subscription, and we cannot access e-mail. The individual we believe was the G-suite administrator passed away, and we have no idea what her password ***** Google won't let me access phone numbers without first logging in that the G-suite admin - HELP!!
Submitted: 12 days ago.
Category: Email
Expert:  Uranweb replied 12 days ago.

Hello and welcome to JustAnswer!

As I understand you need contact info for G Suite support?

Customer: replied 12 days ago.
Correct
Expert:  Uranweb replied 12 days ago.

their support link is here: https://gsuite.google.com/support/

Customer: replied 12 days ago.
Hello?
Expert:  Uranweb replied 12 days ago.

Yes? do you see a link I provided?

Expert:  Uranweb replied 12 days ago.

to reset admin password: https://support.google.com/a/answer/33561

general G Suite support: https://gsuite.google.com/support/

Expert:  Uranweb replied 12 days ago.

Is that what you were looking for?

Customer: replied 12 days ago.
I've already been there. As I wrote in my message, we don't know the administrator password (which they require), so can't get in. How on earth is one supposed to restore a deleted account without the ability to talk to someone, especially when the administrator is no longer around?
Expert:  Uranweb replied 12 days ago.

please use this form if you lost admin access: https://support.google.com/a/contact/admin_no_access

Expert:  Uranweb replied 12 days ago.

were you able to use the form? is that what you were looking for?

Expert:  Uranweb replied 5 days ago.

were you able to use the form? is that what you were looking for?

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