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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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COMPLICATED TO ME... First my phone locked up on me late

Customer Question

COMPLICATED TO ME... First my phone locked up on me late yesterday because my gmail account***@******.*** was locked. Now I cannot access my phone or my e-mail. phone does not recognize my email accouint and the imap.gmail.com server does not recognize the new PW obtained through google site last night
JA: How long have you had this issue with your Gmail account?
Customer: since yesterday afternoon
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Usually on my desk top or my laptop through brouser
JA: What troubleshooting have you tried?
Customer: Everything that verizon could do at their store and using www,google.com/accounts/recovery
JA: Anything else you want the email expert to know before I connect you?
Customer: my phone no longer recognizes my***@******.*** as a previously synced account
Submitted: 9 days ago.
Category: Email
Expert:  Sandy replied 9 days ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Expert:  Sandy replied 9 days ago.

I will be glad to assist you with this.

The best option will be to use a live discussion via phone option troubleshoot the issue.

You can reply to me here by typing in the box below.

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