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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I use my AOL email in outlook. I was having problems with

Customer Question

I use my AOL email in outlook. I was having problems with installing in a new computer. I didn't have access to outlook so I went back to AOL. Now I am back in my old computer and want to use outlook but it asks for my login info and the password *****'t work. I can't remember the original password ***** outlook. How do I find it?
JA: How long has this been an issue?
Customer: Just now
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: browsser
JA: What troubleshooting have you tried?
Customer: Don't know what to do. It wants my password ***** since I went to AOL I don't know what it is
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Email
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me the version of outlook you are using please?

Thank you