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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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We can not get in to our e mail it keeps saying its not

Customer Question

we can not get in to our e mail it keeps saying its not right we have used the same e mail for 10 years that I know of and never had a problem.we tried the help desk and it dose not help***@******.*** and 98indian98 it will not take any of this and we have so many. e mails on here we cant do a new account .thank you patty
JA: Have you contacted anyone about your account?
Customer: no who do we contact.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on the computer
JA: What troubleshooting have you tried?
Customer: all of it on the helper
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Email
Expert:  Richard replied 12 days ago.

Hi there and welcome

Can you tell me please when you were last able to sign into your account?

Please let me know

Customer: replied 12 days ago.
canyoudothat
Expert:  Richard replied 12 days ago.

yes, please request the remote access and I can do the steps for you

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