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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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First of all, I have forgotten my password. Then in my

Customer Question

First of all, I have forgotten my password. Then in my frustration, I think I cancelled the whole account. Right now, I think it is a mess.
JA: Have you contacted anyone about your account?
Customer: No.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through a web browser - via my laptop.
JA: What troubleshooting have you tried?
Customer: The only thing I have tried is past passwords. None of those have works. I have changed my password ***** and apparently the record I have is not accurate.
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't think so. I want to be able to get into my account because of important email information that ought to be there.
Submitted: 13 days ago.
Category: Email
Expert:  Jess M. replied 13 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,

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