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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Someone has hacked my account and sending obscene pictures

Customer Question

Someone has hacked my account and sending obscene pictures under my account. I have gotten a number of complaints from people who are getting the pictures.
JA: Have you contacted anyone about your account?
Customer: I tried calling the 888 number this morning but that lady was somewhere that was so noisy that I could not talk to her nor understand her. No success.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: ON a Mac OS X computer
JA: What troubleshooting have you tried?
Customer: I am not very good at problem solving on the computer. But, I said a minute ago I tried talking to someone and it was impossible. She was somewhere that sounded like a machine shop. Not good.
JA: Anything else you want the email expert to know before I connect you?
Customer: I do have a problem with my mail box but right now I am most concerned about the pictures/
Submitted: 3 months ago.
Category: Email
Expert:  Mr.Med replied 3 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 3 months ago.

I'm sorry about the issue, What account are you doing this with please ? It is your Facebook account ?

Expert:  Mr.Med replied 3 months ago.

Are you there please?

Customer: replied 3 months ago.
I am using gmail.com
Customer: replied 3 months ago.
I just want the hacker stopped.
Customer: replied 3 months ago.
I will have to contact FCC and explain to them that I have a hacker sending obscene pictures in my name and gmail is not helping. Only trying to sell a service.
Expert:  Mr.Med replied 3 months ago.

I will do the best to help you, Please login to your Gmail account and change your password : https://www.google.com/settings/passwordchange then activate the two step verification by clicking on the link below : https://www.google.com/landing/2step/

Note : if the hacker changed your password ***** click here to reset it : https://accounts.google.com/signin/recovery

Let me know the results

Thank you