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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am unable to retrieve email from twc and I get a notice

Customer Question

I am unable to retrieve email from twc and I get a notice from AVG that email scanner is unable to scan email because content of connection is not known.
JA: Just to clarify, what email service provider are you using?
Customer: my email address is socal.rr.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: webbrowser and phone
JA: What troubleshooting have you tried?
Customer: AVG and time warner. AVG tried everything they knew and said contact twc, TWC said to change password ***** thunderbird. I do not know how.
JA: Anything else you want the email expert to know before I connect you?
Customer: I get message from thunderbird , unable to retrieve. No such message.
Submitted: 11 days ago.
Category: Email
Expert:  Viet - Email Tech replied 11 days ago.

Hi,
I'm sorry about the issue. Are you currently able to use your email at the RR.com website?

Is TWC your internet service provider?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 11 days ago.

Does your computer have Windows XP, Vista, or 7 or 8 or 10?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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