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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have a new email address plus I have forgotten my

Customer Question

I have a new email address plus I have forgotten my password. I am trying to make a purchase. Thanks
Submitted: 11 days ago.
Category: Email
Expert:  Tim replied 11 days ago.

Sorry to hear about your Email problems. With free email services such as gmail, yahoo, hotmail, ETC..., you need to have an alternative email, or cell phone tied to the account, OR know your security questions. Without the above, the account can not be recovered. This is for security reasons since people keep sensitive data in their email.

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