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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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HAVE A PROBLEM WITH WINDOWS 10 UPDATE ON ONE SYSTEM AND

Customer Question

HAVE A PROBLEM WITH WINDOWS 10 UPDATE ON ONE SYSTEM AND MICROSOFT HAS BEEN WORKING IN THE FIX FOR 5 OR 6 DAYS. I JUST DISCOVERED THAT KEY FILES I HAVE SAVED UNDER THE NAME NICHOLS HAS BEEN ERASED AND THE FILES ARE KEY TO A LEGAL CASE. CAN YOU HELP TO RESTORE THE FILES?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: GMAIL
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: WEB BROWSER, CHROME
JA: What troubleshooting have you tried?
Customer: PROBABLY NOTHING VERY GOOD AS i HAVE LOOKED FOR ANY WAY TO ***** AS WELL AS GOOGLE BACKUP AND CANNOT FIND ANY LINK.
JA: Anything else you want the email expert to know before I connect you?
Customer: THE NICHOLS FILE WAS TWO OR THREE PAGES OF COPIED INFORMATION FROM VARIOUS ATTORNYS
Submitted: 14 days ago.
Category: Email
Expert:  Kris Rodgers replied 14 days ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 14 days ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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