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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to sign on to an app through Xbox and they want

Customer Question

I am trying to sign on to an app through Xbox and they want me to key in a security code. You texted the code to(###) ###-####- a phone that is no longer in service. Can you please text the security code to my new number(###) ###-#### The email on the account is***@******.***.
JA: Just to clarify, what email service provider are you using for this account?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on a laptop but we only use this email on the xbox
JA: What troubleshooting have you tried?
Customer: nothing i don't really know what i am doing
JA: Anything else you want the email expert to know before I connect you?
Customer: no just that i need the security code to finish setting up the account
Submitted: 3 months ago.
Category: Email
Expert:  John Lohr replied 3 months ago.

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

We are JustAnswer and not Microsoft. I would be happy to walk you through changing your phone number though.

Shall we begin?