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It wants me to logon to Google and nothing happens. Never…

Customer Question
It wants me to...

It wants me to logon to Google and nothing happens. Never had to do that before. Any suggestions.

Technician's Assistant: Have you tried having password ***** directions emailed to you?

I can get the mail thru gmail without thunderbird yes I changed the passwoed.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Using my PC and just logon to thunder bird and all was fine until yesterday.

Technician's Assistant: What troubleshooting have you tried?

None the box that comes up has my email address in and when I click to continue it does nothing.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Ya how to get on thunderbird to check my mail.

Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
7/9/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,956
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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