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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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It wants me to logon to Google and nothing happens. Never

Customer Question

It wants me to logon to Google and nothing happens. Never had to do that before. Any suggestions.
JA: Have you tried having password ***** directions emailed to you?
Customer: I can get the mail thru gmail without thunderbird yes I changed the passwoed.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: using my PC and just logon to thunder bird and all was fine until yesterday.
JA: What troubleshooting have you tried?
Customer: none the box that comes up has my email address in and when I click to continue it does nothing.
JA: Anything else you want the email expert to know before I connect you?
Customer: ya how to get on thunderbird to check my mail.
Submitted: 2 months ago.
Category: Email
Expert:  Kamil Anwar replied 2 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks