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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot access e-mails with my passwod, i am a verizon

Customer Question

cannot access e-mails with my passwod
JA: When did you last reset your username and password?
Customer: i am a verizon customer using my original e-mail address..i have tried numerous times to change my password ***** the original is invalid
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: changing my password ***** with a # code to reset my password...everytime i change the password ***** is invalid
JA: Anything else you want the email expert to know before I connect you?
Customer: just help me please
Submitted: 1 month ago.
Category: Email
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Hi Linda,

Did you merge your account to the AOL platform?

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