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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I know if outlook is online or offline? 3 days, phone,

Customer Question

I know if outlook is online or offline?
JA: How long has this been an issue?
Customer: 3 days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: resetting password, working with Apple and no help
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Email
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 4 months ago.

Are you on a Mac using the Mail app?

Customer: replied 4 months ago.
I have a macbook pro
Customer: replied 4 months ago.
no thank you. I can not afford if.
Customer: replied 4 months ago.
can not afford the charge. You have my $5 to fix it.
Expert:  Josh replied 4 months ago.

Hi,

This is a paid service.

Do you wish to continue?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
Thanks Josh I quit.
Expert:  Josh replied 4 months ago.

You're welcome

Customer: replied 4 months ago.
lPlease delete the $48 charge you put on my credit card. I paid $5 for an answer not $48. If you don't I will.Thanks
Expert:  Josh replied 4 months ago.

Sure, you can call customer service at 1-***-***-****