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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My phone # 416 729 8238. For days I've been trying to access

Customer Question

Hi Andy, my name is ***** ***** phone #(###) ###-#### For days I've been trying to access my email acct. that email is***@******.***. I did open another email***@******.***. I rec'd a code but when I try to use the code it still doesn't allow me to got to my email. The message I get is I've tried too many times
JA: Just to clarify, what email service provider are you using for this account?
Customer: micorosoft
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: that's it thank you
Submitted: 4 months ago.
Category: Email
Expert:  Josh replied 4 months ago.

Hi Anna,

Have you posted on the forum yet?