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arsufi2002, Other
Category: Email
Satisfied Customers: 1255
Experience:  I have 4 yrs experience in helping customers who has trouble with Email
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My e- mail account has been blocked, and I don't know why.

Customer Question

My e- mail account has been blocked, and I don't know why.
JA: Just to clarify, what email service provider are you using for this account?
Customer: My address is***@******.***, I think it's yahoo.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Both, but my desktop computer version is blocked
JA: What troubleshooting have you tried?
Customer: In all the dozens of years I have never used the troubleshootng system.
JA: Anything else you want the email expert to know before I connect you?
Customer: No. I have always got on to my e-mail every morning. but not today
Submitted: 1 month ago.
Category: Email
Expert:  arsufi2002 replied 1 month ago.

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Expert:  arsufi2002 replied 1 month ago.

May i know why you think that its blocked? Are you getting a message that its blocked?

Customer: replied 1 month ago.
When I enter the usual e-mail info, I get a message which says "You are not permitted to go to the page you requested. I've never had this problem before.
Expert:  arsufi2002 replied 1 month ago.

Is it okay if i remotely connect to your computer, so that I can directly check and resolve the problem for you while you can watch me doing the same on your screen?

Customer: replied 1 month ago.
I am being told that I am not permitted to go there, T would like to speak with someone if that was possible
Expert:  arsufi2002 replied 1 month ago.

Can you give me your number so that i can call?