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Hi, thank you for your question. My name is ***** ***** I will be glad to assist you today.
Can I remotely access your computer so that I can directly check and fix the problem for you while you watch on your screen?
Secure Remote Assistance is an optional additional service offer with an extra flat fee regardless of how long it will take me to fix the problem. We can resume for free any time for follow up requests.
Please let me know if you want this remote option.