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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I am having trouble getting email on my gmail account. past

Customer Question

I am having trouble getting email on my gmail account.
JA: How long have you had this issue with your Gmail account?
Customer: past few weeks. people say they email me stuff... I don't get it on my end.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thru outlook on my laptop or ipad or I phone
JA: What troubleshooting have you tried?
Customer: what should I try?
JA: Anything else you want the email expert to know before I connect you?
Customer: another problem I have... when I send an email, it shows two copies of the email in my sent box.
Submitted: 2 months ago.
Category: Email
Expert:  Jon replied 2 months ago.

Hi my name is***** me take a look at your original question so I don’t miss any details.

Expert:  Jon replied 2 months ago.

OK first, do you have a computer (mac or pc) that you can try and log into your gmail @ https://mail.google.com which will confirm that your account is ok and that you can send and receive ok from there. Then if all is good within the website of gmail, then we know there is something weird within your outlook that is causing these issues.