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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Installed the new upgraded program now it doesn't come on it

Customer Question

Installed the new upgraded program now it doesn't come on it says to contact mircosoft for the problem
JA: How much experience do you have with this particular machine?
Customer: very little with computers
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: wweb brouser
JA: What troubleshooting have you tried?
Customer: none I cant get it on with out it telling me to contact you
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Email
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

What program have you installed?