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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get in to my Microsoft outlook, HP Envy All in one,

Customer Question

I can't get in to my Microsoft outlook
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP Envy All in one
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Please stay with me on this web page. Is there any error or message when resetting your Outlook.com email account password?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
I use msn.com and it just said that someone else was using my account and to re-enter my password. Then it asked for another email to send a code to. Once I got the code is asked me my series of security questions and I answered them and then it said my answers were insufficient and I wouldn't be able to access my emails. I've been trying to fix this for over 4 hours and now it says they have sent too many codes and to try again in 24 hours
Customer: replied 1 month ago.
why can't you connect in?
Expert:  Uranweb replied 1 month ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Wait for 24 hours and try again

Customer: replied 1 month ago.
hello?
Expert:  Uranweb replied 1 month ago.

Wait for 24 hours and try again. Is it a free account?

Customer: replied 1 month ago.
That's your advice?
Expert:  Uranweb replied 1 month ago.

as per your answer, it is.

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