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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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How do I delete the SPAM folder from my email account, No,

Customer Question

How do I delete the SPAM folder from my email account
JA: Have you checked for the lost email in your Trash and Spam folders?
Customer: No
JA: What email provider are you using (e.g. Gmail, Yahoo, etc.)?
Customer: What do you mean? I am on T-bird, MacIntosh
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Email
Expert:  Bhavik Joshi replied 2 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 2 months ago.

To select all emails in a folder:

  • click on folder to see emails
  • press 'Ctrl' + 'A' keys and all emails should get highlighted.

A list of 'conversations will appear in the lower Message Pane

  • click on 'Delete'

To completely remove all hidden marked as deleted emails and release space in the folder:

  • right click on folder and select: 'Compact'

If you would like old emails in a particular folder to be deleted on a regular basis, you can set up a 'retention policy' on a folder. Please note this will delete messages in Thunderbird and originals on remote server.

  • Right click on folder and select 'Properties'
  • select 'Retention Policy' tab
  • uncheck 'Use my account settings'
  • choose from the options listed
  • eg: select : 'Delete messages more than xx days old.'
  • click on 'OK'

Let me know if you have any question on it.

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