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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My e-mail has changed, and I can't access MJ. I think it

Customer Question

My e-mail has changed, and I can't access MJ. I think it used to be***@******.***, which is inactive. I am up for renewal pretty soon, and I want to keep MJ. Thanks, Carol
JA: Just to clarify, what email service provider are you using?
Customer: gmail
JA: Have you installed any updates recently?
Customer: That is possible. I have gotten a support group, Computer 360 Tech, which has just caused problems.
JA: Anything else you want the computer expert to know before I connect you?
Customer: My current e-mail is***@******.***.
Submitted: 1 month ago.
Category: Email
Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Hi Carol, considering you said another support group connected and caused issues. Maybe its best that I connect to you and not only help you recover your magicjack account, and renew it. But also, I can try and insure that whatever damage may have been done by the prior support group, that we fix whatever problems they may have caused.

Would you like me to connect to your computer and work on all those issues? There would be an extra fee for that service, but only if I am successful.

Thank you,

Dustin S

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