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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Hi Carol, considering you said another support group connected and caused issues. Maybe its best that I connect to you and not only help you recover your magicjack account, and renew it. But also, I can try and insure that whatever damage may have been done by the prior support group, that we fix whatever problems they may have caused.
Would you like me to connect to your computer and work on all those issues? There would be an extra fee for that service, but only if I am successful.