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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I get a sad face after sending e-mail. Message reads -

Customer Question

I get a sad face after sending e-mail. Message reads - refused to connect
JA: Just to clarify, what email service provider are you using?
Customer: charter cable
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web brouser on destop
JA: What troubleshooting have you tried?
Customer: reset internet by turning on and off
JA: Anything else you want the email expert to know before I connect you?
Customer: no. I thought I was talking to tech
Submitted: 2 months ago.
Category: Email
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

What type of computer do you have available to use, Is it a Windows ( XP, Vista, Windows 7, 8, or 10) Or do you have a Mac ( 10.6 10.7 10.8, Yosemite, Sierra, Etc )

When was the last time you could login to your email account?

Also, do you normally login from a computer, or a phone, or a tablet? Please specify the type of device you normally use?

And just to be certain, is there any device or program that can still log into your email account currently?

Thank you for your response,

Dustin S. Sr. Technician and Former Network Switching Systems Operator . Maintainer 31F1P