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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My mother is locked out of her gmail account because she

Customer Question

HI. My mother is locked out of her gmail account because she can't find her password. Since she has changed internet providers, her recovery address is no longer valid and she doesn't have the password ***** that either. Any ideas what we can do?
JA: How long have you had this issue with your Gmail account?
Customer: It has been awhile because she had trouble getting her gmail so created a second email account and then lost the password...
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: She prefers her computer via a web browser
JA: What troubleshooting have you tried?
Customer: I tried to send a password ***** request but it only goes to the recovery email which is not valid.
JA: Anything else you want the email expert to know before I connect you?
Customer: Well, we would happily close all existing gmail accounts to start up another one with a new/old user ID and a new password.
Submitted: 1 month ago.
Category: Email
Expert:  PC_Wizzard replied 1 month ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What operating system and browser do u use to login to gmail?

Also when last did your mother login successfully?

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