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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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It doesn't seem to recognize,but I can start a new account

Customer Question

It doesn't seem to recognize,but I can start a new account because te email is in use
JA: Just to clarify, what email service provider are you using for this account?
Customer: yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser, edge right now I think I started setting it up but never finished
JA: What troubleshooting have you tried?
Customer: tried to resend the 4 digit code tried to open a new account
JA: Anything else you want the email expert to know before I connect you?
Customer: not really
Submitted: 4 months ago.
Category: Email
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me the message you get when you try to sign into your account and it fails?

Please let me know