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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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My wife somehow changed the password to our gmail account

Customer Question

my wife somehow changed the password ***** our gmail account and can't remember it. my son entered his account on our computer and that put our account on hold, in trying to get the password ***** service sends messages to a phone no longer inservice,
JA: How long have you had this issue with your Gmail account?
Customer: probably about 6-8 months, but I had found a way to get into the account but don't remember how I did it.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through the browser
JA: What troubleshooting have you tried?
Customer: I'm not that knowledgeable about troubleshooting for this.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me the exact message you get when you try to sign into your account now?

Thank you