How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My wife somehow changed the password to our gmail account

Customer Question

my wife somehow changed the password ***** our gmail account and can't remember it. my son entered his account on our computer and that put our account on hold, in trying to get the password ***** service sends messages to a phone no longer inservice,
JA: How long have you had this issue with your Gmail account?
Customer: probably about 6-8 months, but I had found a way to get into the account but don't remember how I did it.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through the browser
JA: What troubleshooting have you tried?
Customer: I'm not that knowledgeable about troubleshooting for this.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me the exact message you get when you try to sign into your account now?

Thank you